Roasting Date & Dispatch
A. We do our production roasting on every Monday, Wednesday, and Friday (except public holidays), and roasted coffees are stored in the warehouse for a few days for the dispatch of orders.
B. All the coffees are sent from the stock(warehouse) unless it requires a specific roasting date. Thus, the coffees you will receive will be between 2 and 7 days after the roasting.
C. If a specific roasting date is requested, it might take a little longer (1-2 days) to get delivered.
D. All orders are dispatched on the next day (except public holidays).
Refund & Delivery Policy
Returns are only accepted with prior approval from Normcore Coffee where a return authority number will be issued and must be with 14 days of invoice as this coffee is a fresh product. A 15% restocking fee applies and the item must be unused and the packaging in new condition.
Coffee Beans: should be undamaged, the bag should not be opened, should be stored as whole bean condition(ground bean is not accepted).
Equipment: should be undamaged, the package should not be opened.Normcore Coffee will also accept returns in accordance with New South Wales and Australian law.
We have a free shipping for all purchases over $40. Any orders under $40 will be charged $9.5(NSW, ACT), $11(VIC, QLD), $13(NT, WA, SA, TAS) for a regular shipping by Australia Post. This usually takes 3-5 business days(NSW) and the other states might take longer than this depending on the demands at the Australia Post.
Express shipping is available everywhere in Australia and takes 1-3 business days to arrive. The fee is varied depending on the location of the delivery. Furthermore, the free shipping for over $40 value does not correspond to the express shipping. Please understand that the interstate delivery fees are increased due to the increase from Australia Post.
Pickup From Store option is available once a week. All the orders placed before Sunday 23:59 are going to be delivered on Tuesday and be ready to be picked up.