Return & Refund
Returns are only accepted with prior approval from Normcore Coffee where a return authority number will be issued and must be with 14 days of invoice as this coffee is a fresh product. A 15% restocking fee applies and the item must be unused and the packaging in new condition.
- Coffee Beans: should be undamaged, the bag should not be opened, should be stored as whole bean condition(ground bean is not accepted).
- Equipment: should be undamaged, the package should not be opened.
Normcore Coffee will also accept returns in accordance with New South Wales and Australian law.
We have a free shipping for all purchases over $40. Any orders under $40 will be charged $9.5(NSW, ACT), $11(VIC, QLD), $13(NT, WA, SA, TAS) for a regular shipping by Australia Post. This usually takes 3-5 business days(NSW) and the other states might take longer than this depending on the demands at the Australia Post.
Express shipping is available everywhere in Australia and takes 1-3 business days to arrive. The fee is varied depending on the location of the delivery. Furthermore, the free shipping for over $40 value does not correspond to the express shipping.
Please understand that the interstate delivery fees are increased due to the increase from Australia Post.