Return & Refund
Returns are only accepted with prior approval from Normcore Coffee where a return authority number will be issued and must be with 14 days of invoice as this coffee is a fresh product. A 15% restocking fee applies and the item must be unused and the packaging in new condition.
- Coffee Beans: should be undamaged, the bag should not be opened, should be stored as whole bean condition(ground bean is not accepted).
- Equipment: should be undamaged, the package should not be opened.
Normcore Coffee will also accept returns in accordance with New South Wales and Australian law.
We have a free shipping for all purchases over $40. Any orders under $40 will be charged $9.5(NSW, ACT), $11(VIC, QLD), $13(NT, WA, SA, TAS) for a regular shipping by Australia Post. This usually takes 3-5 business days(NSW) and the other states might take longer than this depending on the demands at the Australia Post.
Please understand that the interstate delivery fees are increased due to the increase from Australia Post.