I hope this message finds you well.

I am reaching out to apologise for the disruption in our service over the past couple of months. I was away from work due to personal and business issues, including some time spent in the hospital. It was the most challenging period in our 8yrs of trading and I deeply regret the mess left on our team and loyal customers.

However, (many of customers know from newsletter I've sent), I'm pleased to announce that I returned to work and fix the issues. My focus is on bringing you the damn good coffee you've come to love. While some issues are still ongoing, it will take some time to resolve fully, but I am committed to not giving up.

I'm truly sorry for the inconvenience this has caused. I will bring the high standard of service you expect and deserve. I am working on proper system, so we won't make this happen in the future.

I apologise sincerely